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PORT > Guest Services

Guest Services

AED

Automated External Defibrillators (AEDs) are available at various locations throughout the port for emergency use.

AED
Duty Free

Enjoy a selection of local products and international spirits at competitive prices. Don’t miss the chance to shop duty-free before you set sail.

Duty Free
Shops

Whether you’re looking for souvenirs or travel essentials, you’ll find everything you need to fuel your journey. to refreshments, find the fuel to get you going.

Shops
Shuttle

Shuttles to and from the city are available when docking at the Pan American Pier, offering easy access to explore Old San Juan.

Shuttle
Taxi Station

Taxi stations are available and easy to identify outside each terminal.

Taxi Station
Wheelchair Assistance

Our terminals are equipped with elevators and accessible restrooms. Please notify security upon arrival for immediate assistance.

Wheelchair Assistance

A Seamless Experience
Our Services

We offer an extensive range of services and are committed to delivering the best experience possible. From exclusive services for passengers and crew members to providing a wide variety of services for cruise ships, our team is dedicated to ensuring every need is met. We look forward to serving you and making your visit truly exceptional.

Port Services
Additional Security
Bunkering
Check-in
Customs
Fresh Water
Line Handling
Luggage Screening
MARPOL
Metal Detectors
ALL Port Services
Crew Services
Wheelchair Assistance
Taxi Station
Shuttle
Shops
Duty Free
AED
General Care
ALL Crew Services
Additional Security
Bunkering
Check-in
Customs
Fresh Water
Line Handling
Luggage Screening
MARPOL
Metal Detectors
ALL Port Services
AED
Duty Free
General Care
Shops
Shuttle
Taxi Station
Wheelchair Assistance
ALL Crew Services