• Destination
    • Events
    • Top Attractions
    • What to Buy
    • Short Trips
    • Special Tips
    • Public Holidays
  • Port
    • Port Information
      • Technical Information
      • Homeport
      • Terminal
    • Services
      • Guest Services
      • Crew Services
      • Port Services
    • Port Location
    • Ferry
    • Health, Safety & Environment
    • Port Statistics
  • Transportation
    • Transportation
    • Parking
  • Schedule
  • About
    • About Us
    • Social Responsibility
    • Business Services
    • Careers
    • Media Center
      • News
      • Blog
      • Corporate Documents
    • Contact
  • FAQ
EN
  • ES
Search on San Juan Cruise Port
  • Destination
    • Events
    • Top Attractions
    • What to Buy
    • Short Trips
    • Special Tips
    • Public Holidays
  • Port
    • Port Information
      • Technical Information
      • Homeport
      • Terminal
    • Services
      • Guest Services
      • Crew Services
      • Port Services
    • Port Location
    • Ferry
    • Health, Safety & Environment
    • Port Statistics
  • Transportation
    • Transportation
    • Parking
  • Schedule
  • About
    • About Us
    • Social Responsibility
    • Business Services
    • Careers
    • Media Center
      • News
      • Blog
      • Corporate Documents
    • Contact
  • FAQ
EN
  • ES
Search
  • HOME PAGE
  • PORT
  • ABOUT US
  • DESTINATION
FAQ

All You Need to Know

Traveling by cruise should be smooth and enjoyable. Having the right information helps you plan ahead, stay safe, and make the most of your journey. Here, you’ll find key details to ensure a seamless experience.
  • All
  • Corporate
  • Destination
  • Port
  • Travel Information
How can I join the San Juan Cruise Port team?

Please send your resume to info@sanjuancruiseport.com.

How can I stay informed about port news and updates?

Follow us on social media, subscribe to our WhatsApp channel, or request to join our newsletter by emailing info@sanjuancruiseport.com.

How do I book a berthing space?

For berthing requests, please email berthing@sanjuancruiseport.com.

How can I partner with the port for business opportunities?

For partnership inquiries, please email info@sanjuancruiseport.com.

How can I contact the port for business inquiries?

Please email us at info@sanjuancruiseport.com.

What port services are available for cruise lines at San Juan Cruise Port?

Port services are coordinated through your shipping agent. For more information, please visit our Port Services page.

What time zone is San Juan in?

Atlantic Standard Time (AST), UTC -4. Daylight saving time is not observed.

What are the top attractions near San Juan?

Popular attractions include Old San Juan’s historic district, El Morro Fortress, Castillo San Cristóbal, and Condado Beach, among others.

Is tipping expected in San Juan?

Yes, tipping is customary in restaurants, hotels, taxis, and for other services.

What form of currency does San Juan use?

The U.S. Dollar (USD) is the official currency.

Will my mobile phone work in San Juan?

If you are a U.S. mobile customer, Puerto Rico is considered domestic coverage. International visitors should check with their service provider regarding roaming options.

Is a passport or visa required to cruise to San Juan?

Puerto Rico is a U.S. territory. Entry requirements are the same as traveling to any part of the United States.

Is there security screening at the port?

Yes, all passengers and luggage must pass through security screening before boarding.

Where do I check in and board the cruise ship?

Check the information panels inside the terminal for details about your check-in and boarding gate. At the check-in desk, you will be asked to present your required travel documents and will receive your boarding card.

When should I arrive at the port before my cruise?

Please arrive according to the boarding time indicated by your cruise line.

Is parking available at the port?

There is no onsite parking; however, several public parking garages are located nearby.

What transportation options available to and from the port?

Taxis and rideshare services such as Uber and Lyft are available outside the ports.

What transportation options available to and from the port?

Taxis and rideshare services such as Uber and Lyft are available outside the ports.

How can I get to the cruise port from the airport, and how far is it?

The Pan American Piers are about 10 minutes from Luis Muñoz Marín International Airport, while Piers 1–4 in Old San Juan are approximately 15 minutes away by car.

Can my family and friends come to see me off on my cruise?

Visitors are welcome up to the security checkpoint. Beyond this point, access is limited to passengers and authorized personnel only.

Where is the cruise port located, and what is its address?

The physical addresses to our ports are:

Piers 3–4: Paseo Concepción de Gracia, Old San Juan, PR 00901
Pan American Piers I & II: Calle Muelle, Isla Grande, San Juan, PR 00907
Our office address is:
Edf Banco Popular, 206 Calle Tetuán Ste 603, San Juan, PR 00901

Phone: +1 787 721 2021
Email: info@sanjuancruiseport.com

What port services are available for cruise lines at San Juan Cruise Port?

Port services are coordinated through your shipping agent. For more information, please visit our Port Services page.

How can I contact the port for business inquiries?

Please email us at info@sanjuancruiseport.com.

How can I partner with the port for business opportunities?

For partnership inquiries, please email info@sanjuancruiseport.com.

How do I book a berthing space?

For berthing requests, please email berthing@sanjuancruiseport.com.

How can I stay informed about port news and updates?

Follow us on social media, subscribe to our WhatsApp channel, or request to join our newsletter by emailing info@sanjuancruiseport.com.

How can I join the San Juan Cruise Port team?

Please send your resume to info@sanjuancruiseport.com.

What are the top attractions near San Juan?

Popular attractions include Old San Juan’s historic district, El Morro Fortress, Castillo San Cristóbal, and Condado Beach, among others.

What time zone is San Juan in?

Atlantic Standard Time (AST), UTC -4. Daylight saving time is not observed.

Where is the cruise port located, and what is its address?

The physical addresses to our ports are:

Piers 3–4: Paseo Concepción de Gracia, Old San Juan, PR 00901
Pan American Piers I & II: Calle Muelle, Isla Grande, San Juan, PR 00907
Our office address is:
Edf Banco Popular, 206 Calle Tetuán Ste 603, San Juan, PR 00901

Phone: +1 787 721 2021
Email: info@sanjuancruiseport.com

Can my family and friends come to see me off on my cruise?

Visitors are welcome up to the security checkpoint. Beyond this point, access is limited to passengers and authorized personnel only.

How can I get to the cruise port from the airport, and how far is it?

The Pan American Piers are about 10 minutes from Luis Muñoz Marín International Airport, while Piers 1–4 in Old San Juan are approximately 15 minutes away by car.

What transportation options available to and from the port?

Taxis and rideshare services such as Uber and Lyft are available outside the ports.

What transportation options available to and from the port?

Taxis and rideshare services such as Uber and Lyft are available outside the ports.

Is parking available at the port?

There is no onsite parking; however, several public parking garages are located nearby.

When should I arrive at the port before my cruise?

Please arrive according to the boarding time indicated by your cruise line.

Where do I check in and board the cruise ship?

Check the information panels inside the terminal for details about your check-in and boarding gate. At the check-in desk, you will be asked to present your required travel documents and will receive your boarding card.

Is there security screening at the port?

Yes, all passengers and luggage must pass through security screening before boarding.

Is a passport or visa required to cruise to San Juan?

Puerto Rico is a U.S. territory. Entry requirements are the same as traveling to any part of the United States.

Will my mobile phone work in San Juan?

If you are a U.S. mobile customer, Puerto Rico is considered domestic coverage. International visitors should check with their service provider regarding roaming options.

What form of currency does San Juan use?

The U.S. Dollar (USD) is the official currency.

Is tipping expected in San Juan?

Yes, tipping is customary in restaurants, hotels, taxis, and for other services.

ADDRESS

Calle Marina, San Juan, 00901, Puerto Rico

CONTACT

info@sanjuancruiseport.com

+1 787 721 2021

  • DESTINATION
  • PORT
  • TRANSPORTATION
  • SCHEDULE
  • ABOUT US
  • CONTACT
  • FAQ
  • Crew Services
  • Guest Services
  • Port Services
  • Blog
  • Parking

Other GPH Ports

Sign Up For Our Newsletter

    Sign Up For Our Newsletter

      Other GPH Ports

      • 2025 San Juan Cruise Port
      • Cookie Policy
      • Legal Information
      • Privacy Notice